Exchange and return policy

We are keen to provide better customer service. You can simply exchange or return the product.

All you need to do is email customer service << add your store email >> by sending a message containing the number and date of the order and a picture of the products you wish to exchange and the reason for replacing them Within a maximum period of 14 days from the date of receiving the product.

Product return terms

The product to be exchanged or returned must be unused and in its original condition.
If you receive a product other than the one you ordered, you have the right to exchange or refund.
If there is no error or defect in the product, but you no longer want it for some reason, you have the right to exchange it only.

Who bears the costs of exchange and return?

If you receive a product other than the one you ordered, we will cover the shipping and return costs.
If there is no error or defect in the product, but you no longer want it for some reason, we are happy to serve you by replacing the product, but the store will not bear the shipping and return costs.

When does the amount arrive in the event of a refund request?
The refund process takes 7 to 10 working days from the date of making the return request. In some rare cases, the refund process may take up to 20 working days from the date of making the return request.

When will the product reach you in case of requesting an exchange?
Within 5 working days from the date the store receives the product